Manage Junk Email and Spam

  • You remain responsible for reviewing official email.
  • We can not force all official UNT email into your Inbox folder.
  • Periodically check and manage junk email via Clutter, Junk E-Mail (this article), and (this article).

Starting early 2015, UNT will primarily use Microsoft's Junk Email instead of the current IronPort system. Junk Email reduces the number of unsolicited email, or SPAM, entering your mailbox.

Managing Your Junk Messages

Messages marked as possible junk reside in the junk-email folder, as well as messages on your blocked senders list. You should periodically check the Junk E-mail folder to check for misplaced legitimate messages. Junk E-mail messages are in the Junk E-mail folder on the left-hand side of Outlook (typically located right above the Outbox folder).

Checking Junk Email Settings

  1. In Outlook 2013 (Windows), click the Home tab. In the Delete group, click Junk, and click Junk email options.
  • ​In Outlook 2011 (Mac), go to the Tools menu, then click Junk E-mail Protection.

Managing Safe/Block Lists

  1. After opening Junk email settings, select the tab you want to manage:
    • Safe Senders – Incoming mail sent from addresses and domain names in the Safe Senders list are never treated as junk email. For enterprises using Exchange, all names and addresses in the global address list (GAL) are automatically considered safe—so you don’t need to add them to the Safe Senders list. If an address happens to be in both the Safe Senders and the Blocked Senders list, the Safe entry wins, and the message will be delivered to the Inbox.
    • Safe Recipients – Mail sent to addresses or domain names on this list are never sent to the recipient’s Junk email folder, even if the address is in a distribution list or the address or distribution list is on the Cc or Bcc line.
    • Blocked Senders – Block messages from particular senders by adding their email addresses or domain names to the Blocked Senders list. When you add a name or email address to this list, Outlook moves any incoming message from that source to the Junk email folder. Messages from people or domain names in this list are always classified as junk, regardless of the content. If an address happens to be in both the Safe Senders and the Blocked Senders list, the Safe entry wins, and the message will be delivered to the Inbox.
  2. To remove an email address click Remove with the address selected
  3. To add an email address, click Add, input the desired email address, then click OK.
  4. You can also manage the lists based on individual messages as you come accross them in your mailbox. When you come across a message in your inbox or the junk e-mail folder, you can right-click and select an action under the Junk menu item.

Bulk Import Lists from IronPort (

If you have a considerable amount of addresses in block/safe lists with the old spam system, it might not be easy to move these email addresses into Outlook one by one. This process will make the import a little easier:

  1. Log in to and open your blocklist & open up a new notepad within Windows
  2. Select all the addresses within the blocklist (including the trashcan icon), but nothing more
  3. Copy the addresses into notepad
  4. Go to Edit->Replace within Notepad
  5. In the "Find what" box type in "Delete...", then click replace all
  6. Save the file anywhere, as long as you remember where
  7. Open the Junk E-mail Settings and go to the Blocked Senders tab
  8. Select Import from file..., navigate to the file you saved in step 6, then select Open