Fixing common problems in Drupal

This page is a collection of our most frequently asked questions about Drupal. Your questions may be answered by reading some of our common solutions below: 

The page looks okay in the editor, but after saving it, tables/images/headings/additional formatting options aren't showing up.

In the edit view of the page, scroll to the "Input Format" heading (below the Body editing field) and click on it to expand the formatting options. Make sure that "Full HTML" is selected. Save and refresh your page.

If you cannot see any Input Format options, please send an e-mail to CAS-WebArchitecture@unt.edu.

My page won't load, and I've copy and pasted my page's content from a web page or document.

When information is copied from a formatted page or document, Drupal may attempt to format it and will insert erroneous code that may break your page. In order to avoid this, please make sure you are using the Paste from Word or Paste as plain text icons accordingly.

To correct this issue, click "Source" in the upper-left corner of the editing toolbox so that you can see the coded version of your page. Select all of the information in the body and delete it. Then click "Source" again so that you are viewing the body in rich-text format. Recopy your content from the original web page or document, and click the Paste from Word icon in your toolbar. Paste the formatted information into the Paste from Word dialog box.

If you are still having trouble pasting formatted content into your web page, please send an e-mail to CAS-WebArchitecture@unt.edu.

My page has extra spacing and/or strange formatting I can't get rid of, and I've copy and pasted my page's content from a web page or document.

When information is copied from a formatted page or document, Drupal will insert code in an attempt to format it. In order to avoid this, please make sure you are using the Paste from Word or Paste as plain text icons when necessary.

If you are still having a problem, click "Source" in the upper-left corner of the editing toolbox so that you can see the coded version of your page. Search for empty "<p></p>" tags and remove them in order to eliminate white space. Then click "Source" again so that you are viewing the body in rich-text format.

If you are still having formatting problems with pasted content, please contact CAS-WebArchitecture@unt.edu.

When I click the "Browse Server" button when trying to add an image or file, I get a Page Not Found error.

If you are met with a Page Not Found error while trying to upload an image, we need to grant you sufficient image uploading privileges. Please contact us at CAS-WebArchitecture@unt.edu with your site name so we can give you access.

I'm unable to login to the site with my EUID.

If your EUID and password are not working, your password may be expired. The UNT Account Management System requires that you reset your EUID password every few months at the UNT AMS site.

If your password is current and you still cannot log into your Drupal site, please e-mail CAS-WebArchitecture@unt.edu.

My images aren't showing up.

If your images are not showing up after you've published your page, open the page in the edit view (either by clicking the "Edit" tab or by accessing it from Content Management » List Content). Scroll down to the "Input Format" heading, which should appear just below the Body text area, and click on it to expand the options. Make sure that "Full HTML" is selected. Then save the page and refresh it.

If you cannot see any Input Format options, please send an e-mail to CAS-WebArchitecture@unt.edu.

My page's content isn't showing up, and I've made it a sub page of the home page.

The standardized CAS Drupal templates are not constructed to allow for sub pages of the home page. All pages must either be a Primary Links menu item, a sub page of a pre-existing menu item (aside from the front page), or an "orphan page" (not accessible from any other page).

To restore your page, go to Site Building » Menus » List Menus and click on "Primary Links." Using the move arrow:

  • drag your page to the left, making it a top-level Primary Menu item, or
  • drag your page under another top-level Primary Menu item, making it a sub page

Next, go to Content Management » Content » List, and select the checkbox next to your page(s). Then under "Update Options," select "Update path alias" and hit Update.