Having problems connecting?
To connect from Windows to Windows computers:
- Install the VPN client and connect to the UNT VPN.
- Select a lab from the list and tap the "Connect to a PC" button; you will be prompted to download and save a .RDP file.
- Open the .RDP file
- Click past any certificate errors or warnings (we're working to resolve this)
- Enter your EUID and password
To connect from Windows to MacOS computers:
- Install the VPN client and connect to the UNT VPN.
- Install a VNC Viewer - TightVNC is required at this time. Instructions for installing TightVNC can be found here.
- Select a lab from the list and tap the "Connect to a Mac" button, and download a .vnc file
- Open the .VNC file
- Enter you EUID and password on the green UNT login screen.
To connect from MacOS to Windows computer:
- Install the VPN client and connect to the UNT VPN.
- Get Microsoft Remote Desktop 10 from the App Store.
- If your OS is El Capitan or below you must use the Parallels Client instead.
- Select a lab from the list and tap the "Connect to a PC" button.
- Open the Microsoft RDP file that downloaded.
- Accept any certificate/security notices.
- Enter your EUID and password.
To connect from MacOS to MacOS computer:
- Install the VPN client and connect to the UNT VPN.
- Select a lab from the list and tap the "Connect to a Mac" button.
- You will automatically be connected to an available computer.
- Enter you EUID and password on the green UNT login screen.
Note: If you are using a UNT CAS managed Mac, Microsoft Remote Desktop 10 may already be installed.
Printing
Windows:
- Printing from the remote computer to the local computer is supported and enabled by default.
- Printing is enabled or disabled from the "Local Resources" tab within the RDC client interface
MacOS:
- Printing is not enabled by default.
- Printing is enabled or disabled by editing the connection, then checking Printers in the Devices and Audio tab.
Troubleshooting
- Ensure you are connected to the UNT virtual private network (VPN).
- Get another computer automatically from the pool of available computers.
- Make sure your EUID is formatted correctly. Explicit
- Students: precede your EUID with "STUDENTS\"
- Faculty and Staff: precede your EUID with "UNT\"
- Delete any downloads that end in .RDP
- Double-check the local home network connection
Limitations of Remote Desktop
- Video and Audio performance may be degraded and audio does not work in Chrome; for viewing audio and video we recommend viewing it on your local computer.
- If viewing audio and/or video on the remote computer is required, use Firefox, Microsoft Edge, or Safari
- User Data: any user data stored on the remote system may be irretrievably lost. Users are responsible for their own files and data.
- Users cannot drag and drop files between their computer and the remote desktop; we recommend using OneDrive or set up direct access to file drives.
- Local drives can be used in a remote sessions but is not enabled by default. Read our guide on how to enable local resources.
- Faculty/Staff cannot currently login to macOS remote lab computers.
Contact the CAS Lab Support Team
- Finally, if you still need help you can join our Zoom Team Room for face-to-face help.