Having problems connecting?

To connect from Windows to Windows computers:

1. Install the VPN client and connect to the UNT VPN.
2. Select a lab from the list and tap the "Connect to a PC" button; you will be prompted to download and save a .RDP file.
3. Open the .RDP file
4. Click past any certificate errors or warnings (we're working to resolve this)
5. Enter your EUID and password

To connect from Windows to MacOS computers:

1. Install the VPN client and connect to the UNT VPN.
2. Install a VNC Viewer - TightVNC is required at this time. Instructions for installing TightVNC can be found here.
3. Select a lab from the list and tap the "Connect to a Mac" button, and download a .vnc file
4. Open the .VNC file
5. Enter you EUID and password on the green UNT login screen.

To connect from MacOS to Windows computer:

1. Install the VPN client and connect to the UNT VPN.
2. Get Microsoft Remote Desktop 10 from the App Store.
   1. If your OS is El Capitan or below you must use the Parallels Client instead.
3. Select a lab from the list and tap the "Connect to a PC" button.
4. Open the Microsoft RDP file that downloaded.
5. Accept any certificate/security notices.
6. Enter your EUID and password.

To connect from MacOS to MacOS computer:

1. Install the VPN client and connect to the UNT VPN.
2. Select a lab from the list and tap the "Connect to a Mac" button.
3. You will automatically be connected to an available computer.
4. Enter you EUID and password on the green UNT login screen.

Note: If you are using a UNT CAS managed Mac, Microsoft Remote Desktop 10 may already be installed.

Printing

Windows:

• Printing from the remote computer to the local computer is supported and enabled by default.
• Printing is enabled or disabled from the "Local Resources" tab within the RDC client interface

MacOS:

• Printing is not enabled by default.
• Printing is enabled or disabled by editing the connection, then checking Printers in the Devices and Audio tab.

Troubleshooting

• Ensure you are connected to the UNT virtual private network (VPN).
• Get another computer automatically from the pool of available computers.
• Make sure your EUID is formatted correctly. Explicit
  • Students: precede your EUID with "STUDENTS\"
  • Faculty and Staff: precede your EUID with "UNT\"
• Delete any downloads that end in .RDP
• Double-check the local home network connection

Limitations of Remote Desktop

• Video and Audio performance may be degraded and audio does not work in Chrome; for viewing audio and video we recommend viewing it on your local computer.
• If viewing audio and/or video on the remote computer is required, use Firefox, Microsoft Edge, or Safari
• User Data: any user data stored on the remote system may be irretrievably lost. Users are responsible for their own files and data.
• Users cannot drag and drop files between their computer and the remote desktop; we recommend using OneDrive or set up direct access to file drives.
• Local drives can be used in a remote sessions but is not enabled by default. Read our guide on how to enable local resources.
• Faculty/Staff cannot currently login to macOS remote lab computers.

Contact the CAS Lab Support Team

• Finally, if you still need help you can join our Zoom Team Room for face-to-face help.