Request Service

The COLAS (College Lab Services) team has provided each supported computer lab with a primary support person.

When you are in need of technical support, call 940-565-2201 or email your primary support person:

If your primary support person does not respond to your email or is unavailable at his office extension AND you have an emergency, please follow these steps: 

  1. Contact one of the other COLAS support staff at his office extension.
     
  2. If neither your primary, nor secondary support person are responsive, send an email detailing the issue your lab is experiencing to our COLAS email address:
    colas@cas.unt.edu

    This address will forward your mail to all COLAS support team members.
     

A COLAS team member will contact you to do one or more of the following:

  1. confirm a remotely-administered "fix" has resolved the problem.
  2. inform you of the location/disposition of your primary support person.
  3. schedule a time to come work on your lab's problem, based on your lab's availability and the critical nature of your support request.

If you have any questions, please contact us.