Computer Service Description

Special Project IT staff make exceptions for the following service levels only as needed (as determined by professional IT staff).   The following service levels cover the full lifecycle of most computers:

Acquire

Use of UNT wireless and wired networks requires a login account.  

The below table summarizes responsibilities for respective device types and acquisition methods.

 

UNT CAS Recommended
Desktop

UNT CAS Recommended
Laptop

UNT
Smart Phone

UNT
Tablet
Other
Desktop
Other
Laptop
Other
Smart Phone
Other
Tablet
Acquire viaCAS Dell SiteCAS Dell SiteTelecom1Telecom1YouYouYouYou
Installed byCAS ITS2CAS ITS2TelecomYouYouYouYouYou

1 Requires UNT policy exception.

2 CAS ITS maintains computers for five years.

Maintain

The following table summarizes responsibilities for purchased devices.

 UNT CAS Recommended
Desktop
UNT CAS Recommended
Laptop
UNT
Smart Phone
UNT
Tablet
Other
Desktop
Other
Laptop
Other
Smart Phone
Other
Tablet
Network, wiredCAS ITSCAS ITSNoNoCAS ITS1CAS ITS1NoNo
Network, wirelessCAS ITSCAS ITSCAS ITSCAS ITSCAS ITSCAS ITSCAS ITSCAS ITS
Hardware repairMMS2MMS2TelecomYouYouYouYouYou
Software licensingCAS ITS3CAS ITS3YouYouYouYouYouYou
Software installationCAS ITS3CAS ITS3YouYouYouYouYouYou
Software fixCAS ITS3CAS ITS3YouYouYouYouYouYou
Software updateCAS ITS3CAS ITS3YouYouYouYouYouYou
Peripheral devicesCAS ITS3CAS ITS3YouYouYouYouYouYou
System security issuesCAS ITS3CAS ITS3YouYouYouYouYouYou

1 Only full time, benefits-eligible faculty and staff may request network addresses.

2 MMS provides 5 years of labor and UNT standard equipment comes with 3 years parts warranty.

3 CAS ITS maintains software for five years.

Dispose

 UNT CAS Recommended
Desktop
UNT CAS Recommended
Laptop
UNT
Smart Phone
UNT
Tablet
Other
Desktop
Other
Laptop
Other
Smart Phone
Other
Tablet
Secure eraseCAS ITS1CAS ITS1YouYouYouYouYouYou
DisposalYour DepartmentYour DepartmentTelecomTelecomYouYouYouYou

1 CAS ITS typically provides an easy-to-use boot disk for you to do this part.