Service Desk Technician I | Computing for Arts + Sciences

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Service Desk Technician I

HR Title: 
Part Time Computer Tech 1

The Service Desk Technicians provide a vital role here at Computing for Arts and Sciences, providing technical support and IT customer service to Faculty and Staff in our supported organizations to advance education and research.

Here are typical examples of work these technicians perform:

  • Answering phone calls from users and using remote access software to troubleshoot technical issues on their machines.
  • Troubleshooting, researching, and documenting system hardware issues and software problems within our ticketing systems.
  • Providing technical maintenance for systems, applications, and communications hardware and software.
  • Backup, image, and deploy Apple and Windows desktops and laptops.
  • Responding to faculty/staff/student employee user requests and providing support or referring users to appropriate staff as necessary.
Is Position Currently Open?: 
Yes, position is currently open.
Third Party Application URL: 
https://app.joinhandshake.com/jobs/4173046
Position Type: 
Student Employee
Hours and Schedule: 
Class schedule must allow 21-25 hours per week in 3 or 4 hour blocks every day Monday through Friday between 8AM and 5PM.
Pay Rate: 
$12.00/hour
Role Benefits: 
Flexible schedule around your class and still have work even when semesters are not in session. Develop within CAS by becoming a Tech II or Tech III where you learn from and assist IT professionals on things like Application Deployment, Active Directory, Windows/Mac/Linux OS Desktop management, Server management, Web Development, and more. Work with knowledgeable IT professionals who care about helping our users and doing things the right way. Follow in the footsteps of other part-time students who go on to work for companies like Amazon, Apple, Yelp, USAA and others.
Career Development: 
Almost everyone within CAS started here as a tech and we pride ourselves at giving our student employees a broad skill-set that provides them an edge in the job market when they graduate. We do that by teaching by, and assisting, our Full-Time IT managers using industry standard system management tools.
Experience: 
Basic knowledge of the principles of computing and communication networks.
Communication Ability: 
Must be able to communicate in English clearly via Phone and Email.
Education: 
Related field of Computer Sciences, BCIS, and Engineering preferred.
Physical Ability: 
Manual dexterity necessary to operate a computer keyboard and install computer hardware. Physical strength to move and setup computer workstations and transport them around campus. Ability to assimilate, retain, and utilize technical and applications-oriented information. Ability to work and manage your time with limited independence and initiative.
Background Check Required: 
Background Check Required