Service Desk Technician I | Computing for Arts + Sciences

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Service Desk Technician I

HR Title: 
Part Time Computer Tech 1

The Service Desk Technicians provide a vital role here at Computing for Arts and Sciences, providing technical support and IT customer service to Faculty and Staff in our supported organizations to advance education and research.

Here are typical examples of work these technicians perform:

  • Documenting all work in ServiceNow (ticketing system) and managing your own queue priorities
  • Backing up user data, installing Windows/MacOS, and migrating user data back onto the computer
  • Answering basic IT questions and showing users how to use common software better
  • Acting as the first-line IT support for departments by documenting unique departmental/building issues and ensuring they are kept informed of IT issues
  • Using remote access software to solve software issues
  • Picking up and delivering machines to and from user offices
  • Installing non-supported software and ensuring it is configured properly
  • Understanding and using PowerShell, ActiveDirectory, SCCM, etc.
Is Position Currently Open?: 
Yes, position is currently open.
Position Type: 
Student Employee
Hours and Schedule: 
Class schedule must allow 21-25 hours per week in 3 or 4 hour blocks every day Monday through Friday between 8AM and 5PM.
Pay Rate: 
Role Benefits: 
Develop within CAS by becoming a Tech II or Tech III where you learn from and assist IT managers with system management tools, scripting, and deployment of software. Opportunity to learn Active Directory, Windows/Mac/Linus OS Desktop and Server management Your own desk and the opportunity to explore IT interests Internship credit for computer engineering students (employees must work with Engineering Advising on this)
Career Development: 
Almost everyone within CAS started here as a tech and we pride ourselves at giving our student employees a broad skill-set that provides them an edge in the job market when they graduate. We do that by teaching by, and assisting, our Full-Time IT managers using industry standard system management tools.
Basic knowledge of the principles of computing and communication networks.
Communication Ability: 
Must be able to communicate in English clearly via Phone and Email.
Related field of Computer Sciences, BCIS, and Engineering preferred.
Physical Ability: 
Manual dexterity necessary to operate a computer keyboard and install computer hardware. Physical strength to move and setup computer workstations and transport them around campus. Ability to assimilate, retain, and utilize technical and applications-oriented information. Ability to work and manage your time with limited independence and initiative.
Background Check Required: 
Background Check Required