Service Desk Supervisor | Computing for Arts + Sciences

COVID-19—CAS's offices are closed on-campus, but we're open for business with some restrictions and working remotely to serve your academic IT needs.

Get IT help related to COVID-19 Access software for courses Use the computer labs remotely

UNT Banner

Service Desk Supervisor

HR Title: 
Service Desk Supervisor

The Service Desk Supervisor provides first and second-level technical support while also supporting, documenting, and assisting in the creation of the technical services used in varied research labs, clinics, and unique setups throughout the College of Liberal Arts & Social Sciences, College of Science, College of Information, and the Mayborn School of Journalism. This work is usually varied, sometimes complex, and requires a broad understanding of IT to implement original solutions that may also deal with confidential and/or highly sensitive information.

Primary daily work consists of answering incoming calls and solving as many issues as possible over the phone via remotely accessing user machines and working on project work like software installs and imaging management.

Additional work includes working tickets in our ticketing system that are general troubleshooting in nature, assisting in monitoring the ticket queues and troubleshooting of part-time student techs, providing on-site desktop support to Faculty and Staff, solving unique research requirements on computer setups and documenting these setups, handling VIP troubleshooting, assisting the Service Desk Manager and Infrastructure team with varied projects, and miscellaneous other IT related duties.

Is Position Currently Open?: 
No, position is filled.
Position Type: 
Full Time Employee
Hours and Schedule: 
Monday through Friday, between 8AM and 5PM, with additional hours as needed. Schedule can be modified around a limited school schedule.
Role Benefits: 
As a Service Desk Supervisor, you will get a closer look at the infrastructure back-end to our systems and networks, getting the chance to assist in the day-to-day operations of CAS and aid in the development and testing of new tools and processes before they "go live".
Experience: 
The preferred candidate will have prior experience in: Windows 7, Mac OS, Linux Technical Help Desk environment Answering phones in a technical Help Desk environment Organization and computer skills Experience working in higher education Experience working with sensitive data and familiarity with existing laws/regulations pertaining to university protected data (FERPA/HIPPA)
Communication Ability: 
Must be able to clearly speak over the phone and communicate via email.
Education: 
Candidates must posses an Associate's degree in a related field and four years of related computing work or experience; or any equivalent combination of education, training, and experience.
Physical Ability: 
Position requires moving and transporting computer equipment such as desktops, printers, and monitors across campus.
Background Check Required: