Last updated March 25, 2020 at 11:52 AM.
This page has been set up to answer common, IT-related questions we've received from CAS-supported faculty and staff. However, we're happy to take your calls at (940) 565-4498 and can solve most problems over the phone. We may experience a higher-than-usual call volume during this time, so please hang in there with us. Alternatively, you're welcome to submit a ticket.Submit a ticket
Access the UNT VPN via Cisco AnyConnect »
Use Remote Desktop (RDP) to access your on-campus computer »
Get remote access to software like Adobe CC, SPSS, Respondus, and more »
UNT is continually monitoring the status of COVID-19, also called novel coronavirus. You will find the latest UNT information about COVID-19 and related UNT resources at https://healthalerts.unt.edu. The university has also set up websites specifically for teaching remotely and working remotely:
Teach courses online
teachanywhere.unt.edu provides resources on delivering your courses online. Includes resources on Canvas and Zoom, as well as information on making courses accessible and engaging.
workanywhere.unt.edu provides guidance on temporarily working away from campus. Includes UNT policies, security best practices, and resources on Zoom.
Learn online (for students)
learnanywhere.unt.edu helps students transition to online courses in temporary situations. Includes resources on Canvas and Zoom.
Working from home or remotely
If you use your personal, non-UNT computer for work, make sure you do these things with your non-UNT computer:
- Use antivirus software. Run good antivirus software on your non-UNT computer, like the free McAfee from UNT.
- Use encryption. Encrypt data if you work on confidential or sensitive information.
- Use individual user accounts. Use an individual (not family or “shared” account) to limit unauthorized access.
If you cannot do the above with your non-UNT computer, you can use your non-UNT computer to remotely access and use your running work computer. To do this:
Step 1: Connect to the UNT VPN
Connect to the UNT VPN (Virtual Private Network) by installing and configuring VPN software.
Step 2: Use Remote Desktop (RDP)
Only after you are successfully connected to the UNT VPN: install and use RDP (Remote Desktop Protocol) software to connect to your work computer.
The UNT VPN allows you to connect remotely to on-campus resources when you are not on-campus. For example, if you are off-campus, you cannot access certain UNT websites or technology resources over the internet. Using the UNT VPN lets you access these secured resources as if you were on-campus. For more information, visit https://healthalerts.unt.edu/cybersecurity-safeguards-working-remotely
While you're welcome to check out a laptop, using RDP to use your work computer remotely has significant benefits over checking out a separate device. Using RDP means you're using your work computer as if you were in your office. That means you don't have to do any of the following: install any new software (beyond potentially VPN and RDP software), log into services, gain access to files, or spend time configuring your workflow.
No, you cannot take your desktop computer from your office with you at this time. If you have questions about this, call us at (940) 565-4498.
Adobe, Zoom, Canvas, Panopto, and other software-related questions
If you need help with getting or using Adobe, Zoom, Canvas, Panopto, or other software related to teaching or working remotely, you can always call us at (940) 565-4498. Here are some other resources available to you:
Adobe is providing temporary at-home access to Creative Cloud apps for impacted students and faculty.
Zoom is a video conferencing service. You can use it to virtually meet and chat.
Canvas is a learning management platform used by UNT. Allows you to provide course materials to students, accept assignments, and more.
Panopto is a lecture capture and desktop recording tool. Record your screen, audio, and video content in the classroom or from your desktop, laptop, or mobile device.
Microsoft Teams is a collaboration app that helps your team and class stay organized and have conversations—all in one place. You can have one-on-one or group conversations, both in text and via video calls.
Don't see information on a particular piece of software you need help with? Call us at (940) 565-4498 or submit a ticket.
Still need help?
If you still need help, you can call us at (940) 565-4498 or fill out the form below. We're here to help you with your technology needs so you can continue advancing UNT's education and research while keeping our community safe.