Server Service Description

Service Level

We offer two types of servers:

  • "CAS Standard" servers, like "file" and "print" (network-based printers) for use by the UNT CAS community.  
  • "Custom" servers, to which people may subscribe for hardware and management.

Here is how the two servers compare: 

FeatureCAS StandardCustom
CreateCAS ITSCAS ITS
HardwareCAS ITSCAS ITS
NetworkCAS ITSCAS ITS
Back-upsCAS ITSCAS ITS
Operating System ManagementCAS ITSCAS ITS
AccessCAS ITSCAS ITS and You
24x7 MonitoringCAS ITSYou
Service/Software ManagementCAS ITS You
 

Physical Plant

  The place where our servers reside has the following features:

ItemDescription
Physical Plant25 square foot purpose-built, raised floor, fire-suppressed machine room in the General Academic Building, Room 550F
SecurityOff-master keyed and alarmed/logged with restricted and guarded physical access.
Power20 minute redundant electrical and multiple-day redundant generator.
StorageHigh speed, highly-available Compellent Storage Area Network (SAN) interconnected with fiber optic cable and backed with a Dell 4 hour response maintenance contract. 
ServerHighly-available, highly-flexible, 100% virtualized, VMware vSphere cluster of Windows and GNU/Linux servers.
Network2 Gbit/s with Gbit backbone directly connected to commodity and Internet2 services.
 

Off-site Disaster Recovery

Remote site provides incremental back-ups for disaster recovery.  In the event the GAB server is destroyed, we would use UNT resources as well as our in-land marine insurance policy to replace the equipment  and restore data, which would require weeks to months to do that depending on damage to the main campus.
 
ItemDescription
Physical PlantCo-located at UNT Discovery Park in the purpose-built, raised floor College of Engineering Server Room.
SecurityKeyed and alarmed/logged with restricted physical access.
Power20 minute back-up electrical.
StorageHighly available, multi-terabyte storage capacity.
NetworkGbit/s backbone access. 

Personnel

IT experts who help you with server-related problems.

TeamDescription
Service DeskExtended hours with priority given to answering phones. 
Server TeamMore than 50 years combined computing experience solving hard problems by working across disciplines and institutional, commercial, and national boundaries.