Troubleshoot Problems with Software Center

Common Issues

Software Center (SC) may show you messages when you have a problem.  This page lists come of the most common errors. 

SC Cache Size

Your computer's cache is the local copy of media that you've installed.  You need your cache to accesss your files while installing new programs. 

CAS ITS has two settings for the cache size, based on the size of the System Drive (C:):

  • System Drive size <200 GB = Cache size: 10GB
  • System Drive size >=200 GB = Cache size: 20GB

Issue:

Some software may cause the cache to exceed its limit, thus preventing the files from being downloaded.

Resolution:

Using System Administrator, you can use these two resolutions:

  1. Increase the Cache size.
    • Open Configuration Manager Properties from Control Panel.
    • Select the Cache tab.
    • Adjust the amount of disk space to use as desired.
  2. Delete the Cache files.
    • Open Configuration Manager Properties from Control Panel.
    • Select the Cache tab.
    • Click the Delete Files button.
    • Select the Delete persisted cache content, if desired.
    • Click the Yes button.

SC Availabe Software list appears to be outdated.

You may notice that your computer does not have some of the software that a colleague does.  There are two reasons why your software may appear outdated:

  1. A software title is missing from your Available Software and Installed Software lists.
    • ​Cause:
      • Access may be restricted to that particular software title.
      • CAS ITS recently published the new or updated software title.
         
    • Resolution:
      • If access is restricted to software, we'll write up instructions on how to get it.  These instructions are available from our Software page.
      • Patience. If CAS ITS recently published a new title, it should be available to the computer within 24 hours -- assuming the computer is plugged into the physical network.  If the computer is connected to WiFi on-campus or located off-campus, a VPN connection is required for the computer to get its updates.  You may want to force a SC refresh after connecting to the VPN.
         
  2. The version of the software title is inconsistent with the version of a software title listed in SC on a colleague's computer.
    • Cause:
      • SC does not constantly ask for new software titles. Instead, it updates approximately every 24 hours.
    • Resolution:
      • Patience.  SC should update the software listings within 24 hours -- assuming the computer is plugged into the physical network.  If the computer is connected to WiFi on-campus or located off-campus, a VPN connection is required for the computer to get its updates.  You may want to force a SC refresh after connecting to the VPN.

Force a Software Center (SC) refresh

There are several reason why you may want to force a SC refresh:

  • SC does not have software that was just made available and you need it quickly.
  • SC has not updated in the past 24 hours.
  • The computer is connected via the VPN and needs an update while the connection is available.

Here's how to force SC to refresh itself.  Your SC will refresh in the background for the next 5-30 minutes (depending on the speed of your computer and your network connection). 

  1. Open Configuration Manager, from Control Panel.
  2. Click the Actions tab, in the Configuration Manager Properties window.
  3. Select the Machine Policy Retrieval & Evaluation Cycle, from the Actions list.
  4. Click the Run Now button, in the bottom right of the window. Then click OK.
  5. Select the Application Deployment Evaluation Cycle, from the Actions list.
  6. Click the Run Now button, in the bottom right of the window. Then click OK.

Feel free to initiate all of the actions on this list.  However, the more actions being initiate will slow down the computer for the next several minutes as the actions are executed.  Typically, only the Machine Policy Retrieval & Evaluation Cycle and the Application Deployment Evaluation Cycle are required to get SC updated.

Click the OK button when all desired actions have been initiated.

There is a problem showing the current status.

Cause:  The local services required by SC are not available.  This is typically because the computer has just been rebooted.  The local services are set to start up Automatic (Delayed).  This means that the service starts a short while after the system has finished starting up. 

Resolution: Patience.  SC should populate within 15 minutes of booting up.  If this error persists, a reinstall of SC may be the quickest resolution.

Other Issues

In order to figure out the cause, click the down arrow next to more info, as shown: