By 8/15 UNT replaces on-line meeting/training with one, more broadly-useful solution

By August 15th, UNT plans to replace Wimba and Collaborate with Citrix Systems'  GoToMeeting and GoToTraining products.  Until we post installation instructions, please see the following.

CLEAR notified faculty earlier this summer about this change and wants to ensure you know that any faculty or staff member may use this software for more than just classroom teaching.  I.e.,  you can host on-line group meetings of any sort (research, administrative, instructive, etc.).

See the following heavily-emended version of CLEAR's frequently asked questions (sent to faculty earlier this summer).

Who may use GoToMeeting and GoToTraining?

Although we anticipate the primary users of this tool will be faculty, GoToTraining and GoToMeeting are also available to UNT staff in departments that want to use the tools for training sessions. 

Can I continue to access my current Wimba or Collaborate recordings? 

If faculty wish to keep any recordings that they have made on Wimba or Collaborate from past meetings, they will need to download those recordings as MP3 or MP4 files before August 15, 2014. Instructions are provided here: [ include URL ]. They may contact the CLEAR Faculty Helpdesk at 940-369-7394 for assistance walking through this process.

What about my pre-scheduled/recurring Wimba and Collaborate sessions?

Yes.  If faculty have future scheduled or recurring meetings/trainings already scheduled under your Collaborate or Wimba account, they will need to schedule those in GoToMeeting and/or GoToTraining, and update any Outlook Meeting Invitations with the new GoTo session information.  Collaborate and Wimba accounts will be shut down on August 15, 2014.

How can I learn to use this product?

Although we think users will find these new web conferencing products easy to use without training, Citrix is providing training especially for UNT on the following dates:

[deleted concluded training sessions]

3rd Session: Wednesday, August 20th @ 10:30am CT (8:30am PT)

 To register for one of these sessions, please sign up here: https://attendee.gototraining.com/rt/2397848302887361281These trainings will be conducted via GoToTraining, so you'll have a firsthand experience of using the tool as a participant.

Are there some recorded tutorials, user guides, and more?

GoToMeeting:

GoToTraining:

How can I get help?

Contact:

  • GoToMeeting and GoToTraining Technical Support via (888) 259-8414 or online (open 24 hours a day, 7 days a week).
  • CLEAR Faculty Helpdesk 940-369-7394 or clearhelp@unt.edu for help with your account.
  • CAS IT Service Desk for help getting the software installed and working on your computer.